Terms of Service

1. Agreement to Terms

By accessing and using the GlowWithAshi website (the "Website"), you accept and agree to be bound by the terms and provision of this agreement. These terms are governed by the laws of Sri Lanka, including the Consumer Protection Act No. 1 of 2003.

If you do not agree to abide by these terms, please do not use this service. GlowWithAshi reserves the right to revise these terms of service at any time. Your continued use of the Website following changes constitutes your acceptance of the updated terms.

2. Use License & Acceptable Use

Permission is granted to use the Website for personal, lawful purposes only. You may view and download product information for your personal use. Under this license, you agree not to:

• Copy, modify, or reproduce any content without permission
• Use any content for commercial purposes or resale
• Engage in any illegal activities or violate Sri Lankan law
• Harass, threaten, or abuse other users or our team
• Attempt to gain unauthorized access to the Website
• Post spam, malware, or harmful content
• Interfere with or disrupt the Website's functionality

3. Product Disclaimer & Safety

Our skincare products are formulated with natural, tested ingredients. However, individual results vary based on skin type, tone, and sensitivity. GlowWithAshi is not responsible for outcomes that differ from marketing claims.

Important Safety Information

• Patch Test Required: Always perform a 24-hour patch test on a small area before full application
• Discontinue if Adverse Reactions Occur: Stop use immediately if you experience redness, itching, burning, or rash
• Consult a Professional: If irritation persists, consult a dermatologist or healthcare provider
• Not for Medical Treatment: Our products are cosmetics, not medical treatments
• Storage: Store products in cool, dry places away from direct sunlight
• Use as Directed: Follow application instructions provided on packaging

Product Information Accuracy

While we strive to keep product information accurate, we do not guarantee error-free content. Please contact us if you notice significant errors.

4. Limitation of Liability

GlowWithAshi shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or products, including loss of profit, data, or business interruption, except where prohibited by Sri Lankan law.

For personal injury claims related to product use, you maintain all rights under Sri Lanka's Consumer Protection Act No. 1 of 2003. This clause does not limit your statutory consumer rights.

5. Website Content & Accuracy

The Website may contain typographical errors or photographic inaccuracies. We make reasonable efforts to keep product information current and accurate. However, we do not guarantee that all information is error-free. GlowWithAshi reserves the right to update Website content at any time.

If you notice significant errors in product information, pricing, or descriptions, please contact us immediately at glowwithashi6@gmail.com or WhatsApp +94 76 673 5342.

6. External Links

The Website may contain links to external websites and social media platforms. GlowWithAshi is not responsible for the content, accuracy, or practices of external sites. Links do not imply endorsement of those sites.

Use of external sites is at your own risk and governed by their own terms and policies. If you encounter suspicious or problematic linked content, please notify us at glowwithashi6@gmail.com.

7. Service Modifications & Changes

GlowWithAshi may update, modify, or discontinue the Website or specific features at any time. We will make reasonable efforts to notify users of significant changes via our contact methods.

We reserve the right to suspend or restrict access to the Website if you violate these terms of service or engage in unlawful activity. Any such suspension will comply with applicable Sri Lankan law.

8. Governing Law & Dispute Resolution

These terms are governed by the laws of Sri Lanka, including the Consumer Protection Act No. 1 of 2003. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Before legal action, we encourage you to contact us to resolve issues amicably. For consumer complaints, you may also contact the relevant consumer protection authority in Sri Lanka.

9. Pricing & Payment Terms

All prices are displayed in Sri Lankan Rupees (Rs.). Prices are subject to change without prior notice. We reserve the right to refuse or cancel orders that we believe violate this agreement or applicable law.

Payment Methods

Payment arrangements are made directly through our contact channels (email, WhatsApp, phone). All payment transactions must comply with Sri Lankan payment regulations. We do not store payment card information on our Website — payments are processed securely through established financial institutions.

Consumer Protection Rights

Under Sri Lanka's Consumer Protection Act, you have the right to transparent pricing, accurate product information, and safe payment processing. If you have concerns about payment security, contact us immediately

10. Delivery & Returns

Delivery

• Delivery timelines will be confirmed in your order confirmation
• Deliveries are within Colombo and surrounding areas (further deliveries by special arrangement)
• We are not responsible for delays caused by shipping carriers, adverse weather, or unforeseen circumstances
• Risk of loss transfers to you upon delivery

Return & Refund Policy

• Unopened products: Returns accepted within 30 days of purchase in original, unopened condition
• Defective products: If a product is defective or damaged, returns accepted within 14 days of purchase
• Safety concerns: If a product causes allergic reactions or safety issues, return within 7 days
• Refund processing: Refunds processed within 7-10 business days of receipt and inspection
• Return shipping: Customer covers return shipping costs unless product is defective

11. Customer Responsibilities

When contacting GlowWithAshi or using the Website, you agree to:

• Provide accurate and truthful information (name, contact details, address)
• Comply with all applicable Sri Lankan laws
• Treat our team with respect and courtesy
• Not engage in abusive, threatening, or harassing communication
• Not share false information about our products or services
• Protect the confidentiality of any payment information you provide

12. Intellectual Property & Trademarks

All content on the Website — including text, graphics, logos, product images, and product names — is owned by GlowWithAshi and protected by Sri Lankan copyright and trademark laws.

"GlowWithAshi" and all associated logos are trademarks of GlowWithAshi. You may not use, reproduce, or distribute any Website content without express written permission. This restriction does not apply to personal, non-commercial viewing of the Website.

13. Contact & Support

For questions about these Terms of Service, product inquiries, or to exercise your consumer rights, please contact us:

• Email: glowwithashi6@gmail.com
• WhatsApp: +94 76 673 5342
• Phone: 076 673 5342
• Location: Colombo, Sri Lanka
• Response Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM (Sri Lanka Time)